The What, The How
And The Why
Learn what drives us and how we support you. Read Tobias's Bio. Get insights into our latest projects.
.jpg)
Empowering Your Business
To Thrive In The AI Economy
Certified Digital
Change Manager
We offer highly specialized knowledge and skills in delivering innovative solutions tailored to your business needs, ensuring optimal results.
16+ Years Experience
Across 4 Continents
With more than 16 years of experience across diverse sector on four continents, we quickly grasp what moves your business.
Communication
Expertise
Transformation is disruptive, no matter how well it's executed. We help you communicate change to your team and stakeholders with impact.
Meet The Expert
Tobias Hens, PhD
Founder & CEO
Tobias is a former PhD geoscientist turned Digital Strategist and Transformation Manager.
In 2025, he founded Cladyn Consulting to share his signature CF6 framework with businesses who want to master digital transformation with clarity.
His work experience spans diverse industries, ranging from SMEs and academia to multinational corporations and government branches on four continents. Tobias's professional engagements cover short-term project management and consulting work as well as multi-year contracts, where he helped teams of 5-200 people navigate digital transformation projects.
Tobias is:
- a certified Digital Change Manager
- a certified AI Manager
- a certified Scrum Master (PSM I) & Scrum Product Owner (PSPO I)
He acquired both a bachelor’s and master’s degree in geosciences from one of Germany’s most prestigious Universities. His PhD degree was awarded in 2019 by Monash University (Melbourne, Australia).
.png)
Our Latest Projects
Customer
Self-Service Solutions
Why It Matters
Customers expect digital and self-service solutions from public administrations.
Action Steps
I established the FrontDesk system for online appointment management and the Biometric Solutions document collection box so that my latest government clients can offer a range of online services for citizens.
The Bottom Line
Thanks to the online appointment solution, on-site customer waiting times were reduced to ZERO. With the automated document collection box, pickup of important documents is now available outside of regular opening hours.
Video-Based
Training
Why It Matters
Employees of a government client required in-depth online training for a new Content Management System (CMS).
Action Steps
I established a comprehensive online training concept featuring a 20-part video course. Key functions of the CMS software are presented in 5-15 minutes long videos while complementary manuals and FAQs were made available in the client's intranet.
The Bottom Line
The online training reduced my client's expenses for on-site training by 30.000 Euros within three years.
Digitalization
Strategy
Why It Matters
A digitalization strategy is essential to drive change processes with lasting impact.
Action Steps
I crafted a comprehensive digitalization strategy for clients serving more than 10.000 customers. The strategy focuses on optimizing the three pillars of hardware, software, and workflows to positively affect employee satisfaction and customer service.
The Bottom Line
Today, the client bases its decisions on this strategy paper. Tangible results include customer service improvements (e.g., online booking system) as well as a Content Management System for electronic filing of documents.
Workflow
Optimization
Why It Matters
Inefficient workflows don't just lead to shortfalls in customer service. They are a main cause for employee dissatisfaction.
Action Steps
I regularly analyze existing workflows and propose steps for process optimization. This way, I enable individuals and departments to streamline their processes.
The Bottom Line
Example: Digitalization of an appointment booking process has led to a 50 % decrease in phone calls. Customer waiting times could be reduced by more than 75% in 2022.
Performance
Coaching
Why It Matters
Frequent employee turnover, high rates of absence, lack of goals, and unclear communication are typical challenges organizations with a "traditional" mindset are faced with.
Action Steps
Strategy consulting, video training courses, and workflow optimization - No matter the project, my work always takes into the account the BIG PICTURE. I look at all the "moving parts" when I consult with organizational leadership to trigger change processes.
The Bottom Line
Today, successful change management on an organizational level must focus on people. As such, it's paramount for organizations to enable purpose-driven leadership and understand human behavior.
Digital
Workspaces
Why It Matters
A client used severly outdated hardware components during the COVID pandemic. Frequent service requests led to excessive workload for the IT team and remote work was largely impossible.
Action Steps
I led the change project to upgrade 50+ workstations to standardized digital workspaces - from the ideation phase to putting hardware on desks.
The Bottom Line
IT service requests have dropped by over 85 % thanks to modern standardized equipment. Today, the entire workforce is able to follow a clean-desk policy, work remotely, and communicate using digital means.
Advance Your Business To The Next Level Today
Unlock new opportunities and drive sustainable growth for your business.